> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetzela.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Your Zela AI Agent: Voice and Personality

> Customize your agent's name, greeting, voice, language, and knowledge base so it accurately represents your business on every call.

Your agent's configuration controls how it sounds, how it introduces itself, and what it knows. Getting this right means every caller has a consistent, professional experience that feels like a natural extension of your business — not a generic automated system. You can update any of these settings at any time from **Agent > Configuration** in your dashboard.

## Agent Name

Give your agent a name so it can introduce itself naturally at the start of every call. This can be your own name, a made-up assistant name like "Alex" or "Zela", or whatever fits your brand. Callers will hear this name in your greeting and throughout the conversation.

To set your agent's name, go to **Agent > Configuration** and enter a name in the **Agent Name** field. Keep it simple — one first name works best.

## Greeting Message

Your greeting is the first thing a caller hears when your agent picks up. Write it in the same natural, friendly tone you'd use if you answered the phone yourself.

A good greeting includes:

* Your business name
* Your agent's name
* An open invitation to help

**Example:** *"Thanks for calling Riverside Plumbing, this is Alex speaking — how can I help you today?"*

**Tips for a natural greeting:**

* Keep it to one or two sentences — shorter is better
* Avoid robotic phrasing like "Please state your reason for calling"
* Use contractions ("I'm", "we're") to sound more conversational
* Match the tone of your business — warm and relaxed for residential services, crisp and direct for commercial work

Enter your greeting in the **Greeting Message** field under **Agent > Configuration**.

## Voice Selection

Choose the voice your agent uses on every call. Zela offers a range of voice options across different styles and regional accents so your agent sounds right for your market.

Available options typically include:

* **Gender** — male or female voices
* **Accent** — regional options including US, Canadian, British, Australian, and New Zealand English

To select a voice, go to **Agent > Configuration**, open the **Voice** dropdown, and choose the option that best fits your business. You can preview each voice before saving.

<Info>
  Voice options may vary depending on your plan. Check your plan details or contact support if a specific voice isn't available.
</Info>

## Language

Set the primary language your agent uses to understand and respond to callers. This ensures accurate speech recognition and natural-sounding responses.

**Currently supported:** English

Regional dialect options are available within English and are tied to your voice selection — choosing an Australian voice, for example, also applies Australian English recognition. If your customer base speaks a mix of languages, contact support to discuss your options.

## Knowledge Base

Your knowledge base is the information your agent draws on when answering caller questions. The more you put in, the more your agent can handle without transferring the call. Add and update this content under **Agent > Configuration > Knowledge Base**.

You can include:

* **About your business** — a short description of what you do, how long you've been operating, and the areas you service. This helps your agent answer "what do you do?" and "do you service my area?" questions accurately.
* **Frequently asked questions** — add the questions you hear most often, along with clear answers. Your agent will use these verbatim when a caller asks something similar.
* **Pricing information** — list your standard call-out fees, hourly rates, or service package prices. If pricing varies, note that and instruct your agent to offer a quote.
* **Special offers or seasonal promotions** — add time-limited deals or promotions so your agent can mention them when relevant. Remove or update these when they expire.

## Saving Changes

After updating any configuration setting, click **Save** at the bottom of the page. Changes take effect on the very next call — there's no restart required and no downtime to your agent.

<Tip>
  Write your FAQs in plain language — the same way a customer would ask the question — so your agent recognises them accurately.
</Tip>

<Warning>
  Test your agent after making configuration changes by calling your Zela number to confirm it sounds correct.
</Warning>


## Related topics

- [Meet Your Zela AI Agent: What It Does and How It Works](/agent/overview.md)
- [Zela: AI Voice Receptionist for Home Service Businesses](/introduction.md)
- [Configure Your Business Hours and After-Hours Behaviour](/agent/business-hours.md)
- [Onboarding Checklist to Launch Your Zela Receptionist](/getting-started/onboarding.md)
- [Call Handling Rules: Control How Zela Manages Calls](/agent/call-handling.md)