> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetzela.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zela Plans: Choose the Right Plan for Your Business

> Compare Zela's Starter, Growth, and Pro plans, understand what each tier includes, and learn how to upgrade, downgrade, or switch plans.

Zela's subscription plans are designed to grow with your business. Each plan gives you a monthly credit allowance for call handling, access to a set of features tailored to your stage of growth, and the flexibility to change plans as your needs evolve. You're billed on a monthly cycle, and you can upgrade or downgrade at any time from your dashboard.

## Available Plans

Zela offers three subscription tiers. Each tier is built around a different stage of business growth — from solo operators just getting started to established businesses running multiple locations.

<CardGroup cols={3}>
  <Card title="Starter" icon="seedling" href="/quickstart">
    **Best for:** Solo operators and new businesses taking their first steps with AI call answering.

    * Monthly call credit allowance for moderate inbound volume
    * 1 AI agent
    * Basic call logs and reporting
    * 24/7 automated call answering
    * Appointment booking
  </Card>

  <Card title="Growth" icon="chart-line" href="/billing/credits">
    **Best for:** Growing businesses with increasing call volume and a need for deeper insights.

    * Higher monthly credit allowance
    * Multiple AI agents
    * Advanced reporting and analytics
    * Priority support
    * All Starter features
  </Card>

  <Card title="Pro" icon="building" href="/billing/addons">
    **Best for:** Established businesses and multi-location operators who need maximum capacity and customisation.

    * High monthly credit allowance
    * Premium voice options
    * Custom integrations
    * Dedicated support
    * All Growth features
  </Card>
</CardGroup>

<Info>
  For current pricing and feature details, visit the **Plans** page in your dashboard or contact support.
</Info>

## What's Included in Every Plan

Regardless of which plan you're on, every Zela subscription includes the core features that power your AI receptionist.

<CardGroup cols={2}>
  <Card title="24/7 AI Call Answering" icon="phone" href="/agent/overview">
    Your agent answers every inbound call automatically — day, night, weekends, and holidays.
  </Card>

  <Card title="Appointment Booking" icon="calendar-check" href="/dashboard/bookings">
    Callers can book, reschedule, or enquire about appointments without any manual input from you.
  </Card>

  <Card title="Call Logs" icon="list" href="/dashboard/call-logs">
    Every call is logged with a timestamp, duration, and outcome so you always have a complete record.
  </Card>

  <Card title="Call Transcripts" icon="file-lines" href="/dashboard/call-logs">
    Full text transcripts of every call are stored and searchable in your dashboard.
  </Card>

  <Card title="Contact Management" icon="address-book" href="/dashboard/contacts">
    Caller details are saved automatically, building your customer contact list over time.
  </Card>
</CardGroup>

## Changing Your Plan

You can upgrade or downgrade your plan at any time from the Billing section of your dashboard. The process only takes a few seconds.

<Steps>
  <Step title="Go to Billing > Plans">
    Open your dashboard and navigate to **Billing**, then select **Plans** from the sidebar.
  </Step>

  <Step title="Click Change Plan">
    Select **Change Plan** to open the plan comparison view.
  </Step>

  <Step title="Select your new plan">
    Review the available tiers and click the plan you'd like to move to.
  </Step>

  <Step title="Review the changes and prorated amount">
    Zela will show you a summary of what changes — including any prorated charge or credit applied for the remainder of your current billing period.
  </Step>

  <Step title="Confirm">
    Click **Confirm** to apply the change. Your new plan takes effect immediately for upgrades, or at the end of your billing period for downgrades.
  </Step>
</Steps>

<Tip>
  You can upgrade your plan at any time — the change takes effect immediately and you'll be charged the prorated difference for the remaining days in your billing cycle.
</Tip>

<Warning>
  Downgrading takes effect at the end of your current billing period. Any unused credits from the higher plan are not carried over to the lower plan.
</Warning>

## Plan Billing Cycle

Your plan is billed monthly, starting on the date you first subscribed. For example, if you signed up on the 10th of the month, your plan renews on the 10th of every subsequent month.

<Accordion title="How proration works">
  If you upgrade mid-cycle, Zela calculates the cost difference for the remaining days in your billing period and charges only that prorated amount immediately. Your next full invoice will reflect the new plan rate.

  If you downgrade, no charge or credit is applied mid-cycle — the change simply takes effect at the start of your next billing period.
</Accordion>


## Related topics

- [Zela Add-Ons: Expand Your Plan with Optional Features](/billing/addons.md)
- [Configure Your Zela AI Agent: Voice and Personality](/agent/configuration.md)
- [Zela: AI Voice Receptionist for Home Service Businesses](/introduction.md)
- [Onboarding Checklist to Launch Your Zela Receptionist](/getting-started/onboarding.md)
- [Zela Dashboard Overview: Your Business at a Glance](/dashboard/overview.md)