> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetzela.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Logs: Full History of Every Call Zela Handled

> Browse your full call history, listen to recordings, read AI-generated transcripts, and understand how Zela handled each customer interaction.

Every call your Zela agent handles is automatically logged and stored in the Call Logs section of your dashboard. Whether Zela booked an appointment, answered a question, transferred the caller to you, or missed a call outside business hours, a full record is created. Use Call Logs to stay informed about how your customers are being served, listen back to any conversation, and continuously improve how your agent performs.

## Call Log List

The Call Logs page displays a chronological table of all calls Zela has processed, with the most recent calls at the top.

| Column            | Description                                                           |
| ----------------- | --------------------------------------------------------------------- |
| **Date / Time**   | The date and local time the call was received                         |
| **Caller Number** | The inbound phone number of the caller                                |
| **Duration**      | The total length of the call in minutes and seconds                   |
| **Outcome**       | How the call was resolved — see [Call Outcomes](#call-outcomes) below |
| **Credits Used**  | The number of credits consumed for this call, based on duration       |

Click any row to open the full Call Detail view for that call.

## Call Detail View

Opening a call record gives you a complete breakdown of the interaction.

<Steps>
  <Step title="Caller Information">
    The caller's phone number, the date and time of the call, and a link to the associated Contact record if Zela captured the caller's name and matched it to an existing contact.
  </Step>

  <Step title="Call Recording">
    An inline audio player lets you listen to the full call recording directly in your browser. Use the playback controls to skip forward or rewind. You can also download the recording for your own records.
  </Step>

  <Step title="AI-Generated Transcript">
    A full text transcript of the call appears below the recording player. The transcript is time-stamped and formatted to show the speaker (Zela or Caller) for each line.
  </Step>

  <Step title="Linked Booking">
    If a booking was created during this call, a **Linked Booking** card appears with the appointment summary. Click it to open the full booking record.
  </Step>

  <Step title="Agent Notes">
    A summary of the call generated by Zela — including the key topics discussed, any information provided, and any actions taken (e.g. booking created, caller transferred).
  </Step>
</Steps>

## Call Outcomes

Each call is assigned one of four outcome labels based on how Zela handled the interaction.

<Tabs>
  <Tab title="Booking Created">
    The caller confirmed an appointment during the call. Zela collected the customer's details and scheduled the booking. A linked booking record is available in the Call Detail view and in your Bookings section.
  </Tab>

  <Tab title="Info Provided">
    The caller asked questions about your services, pricing, availability, or other topics, and Zela answered them using your business's knowledge base. No booking was created during this call.
  </Tab>

  <Tab title="Escalated">
    The caller requested to speak with a person, or Zela determined the enquiry was outside its scope and transferred the call. The call was forwarded to your designated escalation number. Review these calls to identify whether your agent's knowledge base needs updating.
  </Tab>

  <Tab title="Missed">
    The call arrived when your Zela agent was inactive — for example, outside your configured business hours or when the agent was paused. No interaction took place. Follow up with the caller using the number shown in the log.
  </Tab>
</Tabs>

<Warning>
  Missed calls are not answered by Zela and the caller receives no response. Check your **Missed Calls** regularly and follow up promptly. To reduce missed calls, review your agent's active hours in the **Agent** settings.
</Warning>

## Filtering Calls

Use the filters at the top of the Call Logs table to focus on the calls that matter most.

<Tabs>
  <Tab title="Date Range">
    Click the **Date Range** filter to select a start and end date. Use the **Today**, **This Week**, or **This Month** presets for quick access to recent activity.
  </Tab>

  <Tab title="Outcome Type">
    Select one or more outcome types from the **Outcome** dropdown to filter the list to Booking Created, Info Provided, Escalated, or Missed calls only.
  </Tab>

  <Tab title="Duration">
    Use the **Duration** filter to find calls above or below a certain length. This can help you identify very short calls that may indicate hang-ups, or unusually long calls that may need review.
  </Tab>
</Tabs>

## Transcripts

Every call Zela handles generates an AI-powered text transcript that you can read, search, and reference at any time.

Transcripts are available inside each Call Detail view. They are formatted with time stamps and speaker labels so you can follow the flow of the conversation easily. To search within a transcript, open the call record and use your browser's built-in find function (Ctrl+F or Cmd+F).

<Tip>
  Review call transcripts regularly to spot common questions you can add to your agent's knowledge base. If the same question comes up repeatedly, updating your agent's knowledge means Zela can answer it more accurately — and your customers get a better experience.
</Tip>

<Note>
  Transcripts are generated automatically by AI and are highly accurate but may occasionally contain minor errors, particularly with industry-specific terminology, proper nouns, or strong accents. Always listen to the recording if precision is critical.
</Note>


## Related topics

- [Call Credits: How Zela Measures and Bills for Call Time](/billing/credits.md)
- [Zela Dashboard Overview: Your Business at a Glance](/dashboard/overview.md)
- [Zela Plans: Choose the Right Plan for Your Business](/billing/plans.md)
- [Contacts: View and Manage All Your Customer Records](/dashboard/contacts.md)
- [Call Handling Rules: Control How Zela Manages Calls](/agent/call-handling.md)