> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetzela.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zela: AI Voice Receptionist for Home Service Businesses

> Zela answers every call, books appointments, and manages your customer interactions automatically — so you never miss a lead again.

Zela is an AI-powered voice receptionist built specifically for local home service businesses. Whether you run a plumbing company, an HVAC service, a cleaning crew, or any other trade, Zela picks up every inbound call, qualifies the customer, and books the appointment — all without you lifting a finger. No more missed calls, no more lost leads, and no more time spent on the phone when you should be on the job.

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" href="/quickstart">
    Get Zela live and answering calls in minutes
  </Card>

  <Card title="Your Dashboard" icon="chart-line" href="/dashboard/overview">
    View bookings, call logs, and contacts
  </Card>

  <Card title="Manage Your Agent" icon="robot" href="/agent/overview">
    Customize how Zela handles your calls
  </Card>

  <Card title="Billing & Plans" icon="credit-card" href="/billing/plans">
    Choose a plan and manage your credits
  </Card>
</CardGroup>

## How Zela Works

Getting from a customer's first ring to a confirmed booking takes just a few seconds. Here's the full picture:

<Steps>
  <Step title="A customer calls your business number">
    Your customer dials your number — either the dedicated Zela number assigned to your account or your existing business number forwarded to Zela.
  </Step>

  <Step title="Zela answers, gathers details, and books the appointment">
    Zela greets the caller using your business name and custom greeting, asks the right questions, collects the job details, and locks in a booking based on your availability and business hours.
  </Step>

  <Step title="You see the booking in your dashboard instantly">
    The confirmed appointment appears in your Zela dashboard in real time, complete with the caller's contact information, job description, and any notes captured during the call.
  </Step>
</Steps>

<Note>
  Zela is available for businesses in the US, Canada, UK, Australia, and New Zealand.
</Note>


## Related topics

- [Zela FAQ: Answers to Common Questions About Your Account](/help/faq.md)
- [Configure Your Zela AI Agent: Voice and Personality](/agent/configuration.md)
- [Onboarding Checklist to Launch Your Zela Receptionist](/getting-started/onboarding.md)
- [Meet Your Zela AI Agent: What It Does and How It Works](/agent/overview.md)
- [From Sign-Up to Live Calls: Zela Quick Setup Guide](/quickstart.md)