# Zela

- [Zela: AI Voice Receptionist for Home Service Businesses](https://docs.meetzela.com/introduction.md): Zela answers every call, books appointments, and manages your customer interactions automatically — so you never miss a lead again.
- [From Sign-Up to Live Calls: Zela Quick Setup Guide](https://docs.meetzela.com/quickstart.md): Step-by-step instructions to create your Zela account, configure your AI agent, connect your number, and go live in under 5 minutes.
- [Creating Your Zela Account: Sign-Up and Setup Guide](https://docs.meetzela.com/getting-started/account-setup.md): Complete guide to Zela account sign-up: email verification, region selection, password security, and two-factor authentication setup.
- [Onboarding Checklist to Launch Your Zela Receptionist](https://docs.meetzela.com/getting-started/onboarding.md): Work through every setup step in order — business profile, services, agent configuration, business hours, and your first test call.
- [Zela Dashboard Overview: Your Business at a Glance](https://docs.meetzela.com/dashboard/overview.md): Learn how to use the Zela dashboard to monitor call activity, track bookings, check your credit balance, and navigate every section.
- [Bookings: View and Manage Your Appointments in Zela](https://docs.meetzela.com/dashboard/bookings.md): See every appointment Zela has booked, review full booking details, update status, filter by date or service, and export your records.
- [Call Logs: Full History of Every Call Zela Handled](https://docs.meetzela.com/dashboard/call-logs.md): Browse your full call history, listen to recordings, read AI-generated transcripts, and understand how Zela handled each customer interaction.
- [Contacts: View and Manage All Your Customer Records](https://docs.meetzela.com/dashboard/contacts.md): View and manage all customers whose information Zela has captured from calls — including contact details, call history, and booking records.
- [Meet Your Zela AI Agent: What It Does and How It Works](https://docs.meetzela.com/agent/overview.md): Learn how your Zela AI agent answers calls, books appointments, and manages every customer interaction automatically on your behalf.
- [Configure Your Zela AI Agent: Voice and Personality](https://docs.meetzela.com/agent/configuration.md): Customize your agent's name, greeting, voice, language, and knowledge base so it accurately represents your business on every call.
- [Call Handling Rules: Control How Zela Manages Calls](https://docs.meetzela.com/agent/call-handling.md): Set up your booking flow, escalation rules, transfer settings, voicemail fallback, and call duration limits so every call is handled right.
- [Configure Your Business Hours and After-Hours Behaviour](https://docs.meetzela.com/agent/business-hours.md): Configure daily opening hours, your local timezone, after-hours call behaviour, and public holiday overrides for your Zela AI agent.
- [Business Profile: Keep Your Company Details Up to Date](https://docs.meetzela.com/business/profile.md): Manage your business name, address, contact info, service area, and logo in Zela so your AI agent always has accurate information.
- [Services: Define What Your Business Offers to Customers](https://docs.meetzela.com/business/services.md): Add, edit, and organise the services your business offers so Zela can accurately book appointments and answer customer pricing questions.
- [Team Members: Manage User Roles and Dashboard Access](https://docs.meetzela.com/business/team.md): Invite team members, assign roles, and control who can view and manage your Zela dashboard, agent settings, bookings, and account details.
- [Zela Plans: Choose the Right Plan for Your Business](https://docs.meetzela.com/billing/plans.md): Compare Zela's Starter, Growth, and Pro plans, understand what each tier includes, and learn how to upgrade, downgrade, or switch plans.
- [Call Credits: How Zela Measures and Bills for Call Time](https://docs.meetzela.com/billing/credits.md): Learn how Zela call credits work, check your balance, purchase top-ups that never expire, set usage alerts, and enable auto-refill.
- [Zela Add-Ons: Expand Your Plan with Optional Features](https://docs.meetzela.com/billing/addons.md): Browse optional Zela add-ons — extra agents, SMS booking confirmations, custom voices, extended recording storage, and priority support.
- [Zela Invoices: View, Download, and Manage Your Billing](https://docs.meetzela.com/billing/invoices.md): Access your complete Zela billing history, understand invoice line items, download PDFs, update your payment method, and handle failed payments.
- [Zela FAQ: Answers to Common Questions About Your Account](https://docs.meetzela.com/help/faq.md): Find answers to common questions about Zela's AI voice receptionist — from how it works to call handling, billing, and supported regions.
- [Troubleshooting Your Zela Account: Common Fixes and Steps](https://docs.meetzela.com/help/troubleshooting.md): Diagnose and fix common Zela problems — including the agent not answering calls, missing bookings, call quality issues, and billing errors.