Available Add-Ons
The following add-ons are available to all Zela subscribers. Visit the Add-Ons page in your dashboard for current availability, pricing, and any new additions.Additional Agent
Add a second or third AI agent to handle a separate business line or department — ideal for businesses that operate multiple services under one account.
SMS Follow-Up
Automatically send a booking confirmation SMS to the customer immediately after a call. Reduces no-shows and gives customers a handy reference for their appointment.
Custom Voice
Access premium voice options not included in base plans. Choose a voice that best matches your brand’s tone and the expectations of your local market.
Extended Call Recording Retention
Retain call recordings beyond the standard storage period. Useful for businesses that need a longer audit trail or want to review older interactions.
Priority Support
Get faster response times from the Zela support team — ideal when you need a quick resolution and can’t afford extended downtime.
Add-on availability and pricing may vary. Visit Billing > Add-Ons in your dashboard for the most up-to-date list, or contact support if you’re looking for something specific.
Activating an Add-On
You can activate any available add-on in a few steps. The add-on is billed on your next invoice rather than immediately.1
Go to Billing > Add-Ons
Open your dashboard and navigate to Billing, then select Add-Ons from the sidebar.
2
Browse available add-ons
Review the list of available add-ons. Each card shows a description and the monthly cost.
3
Click Activate
Find the add-on you want and click Activate.
4
Review the monthly cost
Confirm the monthly charge that will be added to your subscription. You’ll see when the first charge will appear.
5
Confirm
Click Confirm to activate the add-on. It will be billed alongside your subscription on your next invoice.
Managing Active Add-Ons
To see which add-ons are currently active on your account, go to Billing > Add-Ons and scroll to the Active Add-Ons section. Each active add-on is listed with its monthly cost and the date it was activated. To deactivate an add-on:- Find the add-on under Active Add-Ons
- Click Deactivate
- Confirm your choice
Add-ons are billed monthly alongside your subscription. Deactivating an add-on takes effect at the end of your current billing period — you’ll retain access until then and won’t be charged in the following cycle.
Can I activate more than one of the same add-on?
Can I activate more than one of the same add-on?
Yes — for add-ons like Additional Agent, you can activate multiple instances to add more than one extra agent. Each instance is billed separately at the standard add-on rate. The dashboard will prompt you to confirm the number of instances when you activate.
Will I be charged immediately when I activate an add-on?
Will I be charged immediately when I activate an add-on?
No. Add-ons activated mid-cycle are prorated and appear on your next scheduled invoice rather than triggering an immediate charge. The exact prorated amount is shown during the activation confirmation step.