Adding a Service
1
Open the Services Page
In your Zela dashboard, go to Business in the left-hand sidebar, then select Services.
2
Start a New Service
Click Add Service in the top-right corner to open the service creation form.
3
Enter the Service Name
Type a clear, recognisable name for the service — for example, “Drain Unblocking”, “AC Service”, or “End of Tenancy Clean”. This is the name your agent will use when confirming a booking with a customer.
4
Write a Description
Add a free-text description that explains what the service involves. This is particularly important for helping your agent recognise when a caller is requesting this service, even if they use different words. Include common variations and synonyms here.
5
Set the Estimated Duration
Enter how long the job typically takes. This is used by Zela’s scheduling logic to block out the right amount of time on your calendar. You can enter anything from 15 minutes to multi-day jobs.
6
Add Pricing (Optional)
Optionally enter a starting price or price range for the service. If provided, your agent can share this with callers who ask about cost before committing to a booking.
7
Save the Service
Click Save. Your new service is now live and available for your agent to book.
Service Fields Explained
The more detail you add to each service description, the better your agent can match a caller’s words to the right service. Vague descriptions lead to mismatches; detailed ones give your agent the context it needs to handle calls confidently.
Editing and Deactivating Services
You can update any service at any time without affecting past bookings. To edit a service, go to Business > Services, find the service in the list, and click Edit. Update any fields and click Save — changes take effect immediately. If you stop offering a service temporarily (for example, during a seasonal slowdown or while a team member is on leave), use the Active / Inactive toggle rather than deleting the service. Inactive services remain in your list with all their details intact but are hidden from your agent — it won’t offer them to callers or accept bookings for them. You can reactivate at any time by flipping the toggle back on. To permanently remove a service, open it in edit mode and click Delete Service at the bottom of the form. Note that deleting a service does not affect any existing bookings already made under that service.Service Categories
If your business offers a wide range of services, you can organise them into categories to keep your Services page manageable. Categories are for your own organisation — they don’t change how the agent works, but they make it easier to find and manage services in the dashboard.Creating a Category
On the Services page, click Manage Categories, then Add Category. Give it a name (e.g., “Plumbing”, “Electrical”, “Maintenance”) and save. You can then assign services to that category when creating or editing them.
Assigning Services to Categories
When adding or editing a service, use the Category dropdown to assign it to an existing category. A service can belong to one category at a time.