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Your complete billing history lives in the Invoices section of your Zela dashboard. Every charge Zela makes to your account — whether it’s your monthly subscription, a credit top-up, an add-on, or a prorated adjustment — is itemised on an invoice so you always have a clear and auditable record of what you’ve been charged and why.

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Viewing Invoices

To access your invoices, go to Billing > Invoices. The page displays a chronological list of all invoices on your account. Each row in the list shows:
  • Date — the date the invoice was issued
  • Amount — the total charged on that invoice
  • Status — one of the following:
Payment is currently being processed. This status usually resolves within a few minutes.
Payment was attempted but not collected. Action is required — see Failed Payments below.

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Invoice Contents

Each invoice is broken down into individual line items so you can see exactly what you’re being charged for.

Monthly Subscription Fee

The base charge for your current plan, billed at the start of each billing cycle.

Credit Top-Up Purchases

Any additional credits you purchased during the billing period, listed individually with the date and package size.

Add-On Charges

Monthly fees for any active add-ons on your account, listed per add-on.

Prorated Adjustments

Any partial charges or credits resulting from a plan upgrade or downgrade mid-cycle.

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Downloading Invoices

You can download a PDF copy of any invoice for your records or for accounting purposes. To download an invoice, go to Billing > Invoices, find the invoice you need, and click the download icon on the right side of that row. The PDF will download immediately to your device.
Invoices are also emailed to the account owner’s registered email address automatically after each successful payment. Check your inbox or spam folder if you’re missing an invoice.

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Updating Your Payment Method

Keep your payment method up to date to avoid any disruption to your service. Zela accepts major credit and debit cards.
1

Go to Billing > Payment Method

Navigate to Billing in your dashboard, then select Payment Method.
2

Click Update

Select Update to open the card details form.
3

Enter your new card details

Enter your new card number, expiry date, and security code.
4

Save

Click Save. Your new card will be used for all charges from the next billing cycle onwards, including any auto-refill credit purchases.

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Failed Payments

If a payment fails, Zela will notify you immediately and give you a short window to resolve the issue before your service is affected. Here’s what happens when a payment fails:
  1. Email notification — Zela sends an email to your registered address explaining that the payment was unsuccessful
  2. 3-day grace period — your agent continues to operate normally while you resolve the issue
  3. Agent paused — if the payment remains unresolved after three days, your agent is paused and calls will no longer be answered
To restore service, update your payment method (see Updating Your Payment Method). Zela will automatically retry the failed payment once your new card details are saved.
If a payment fails and is not resolved within the grace period, your agent will be paused and calls will no longer be answered. Update your payment method promptly to restore service and avoid missing customer calls.
If you’re on a trial period and a payment method is on file for your first charge, a failed payment at the end of the trial will trigger the same notification and grace period process. Contact support if you need help updating your details before the trial ends.
No — credits are only consumed when your agent is actively handling calls. You won’t be charged for any period when your agent is paused due to a payment issue.